Service Overview
Visual Edge IT's Enhanced SentinelOne service delivers enterprise-grade cybersecurity protection through an AI-powered platform that safeguards your endpoints, networks, cloud environments, and identities from sophisticated cyber threats. This managed security solution combines autonomous threat prevention, detection, and response capabilities with hands-on expertise from our 100% US-based Security Operations Center (SOC).
Designed for organizations seeking comprehensive protection without the complexity of managing multiple security solutions, Enhanced SentinelOne provides a unified approach to cybersecurity that aligns with industry frameworks including NIST, HIPAA, CMMC, and other compliance standards.
Key Benefits
- Complete Protection: Unified security across endpoints, servers, cloud workloads, and identity systems
- Autonomous Response: AI-driven threat detection and containment that works in real-time, 24/7/365
- Expert Oversight: 100% US-based SOC with 30-minute Service Level Objective (SLO) for critical alerts
- Reduced Risk: Proactive threat hunting and vulnerability management to prevent breaches
- Operational Efficiency: Consolidated security management with customized automation workflows
- Regulatory Compliance: Support for multiple compliance frameworks with comprehensive logging and reporting
Service Components
Endpoint Security & Prevention
| Feature | Description | Benefit |
|---|---|---|
| Endpoint Protection Platform (EPP) | Multi-layered defense against malware, ransomware, fileless attacks, and zero-day exploits | Prevents execution of malicious code before damage occurs |
| Role-Based Access Control (RBAC) | Granular control over system access based on defined user roles | Ensures least-privilege security principles |
| Device & Firewall Control | Management of USB, peripheral connections, and endpoint firewall settings | Prevents data exfiltration and unauthorized connections |
| Remote Shell Access | Secure remote access to endpoints for investigation and remediation | Enables rapid response without physical presence |
| Autonomous Prevention | AI-driven behavioral analysis that blocks attacks without signature updates | Stops even previously unknown threats in real-time |
Detection & Response Capabilities
| Feature | Description | Benefit |
|---|---|---|
| Extended Detection & Response (XDR) | Cross-platform visibility correlating security telemetry | Eliminates security blind spots across your environment |
| Managed Detection & Response (MDR) | 24/7 monitoring by Visual Edge IT's security analysts with initial client engagement for detected threats | Expert monitoring with collaborative threat response |
| AI Security Analyst | Machine learning algorithms that prioritize and contextualize alerts | Reduces alert fatigue and highlights critical threats |
| Network Discovery | Continuous mapping of connected devices and network topology | Identifies unauthorized or vulnerable assets |
| Digital Forensics | Advanced tools for incident investigation and root cause analysis | Determines attack vectors and supports future prevention |
| 1-Year Data Retention | Extended storage of security logs from SentinelOne agents, including device locations and information | Facilitates forensic analysis and compliance requirements |
Cloud & Identity Protection
| Feature | Description | Benefit |
|---|---|---|
| Office 365 Protection | Security monitoring and log collection from Microsoft 365 applications and email | Defends against phishing and business email compromise |
| Microsoft Entra ID Protection | Identity monitoring and authentication security | Prevents credential theft and unauthorized access |
| Custom SOAR Automation | Tailored security orchestration and automated response workflows | Accelerates incident resolution and reduces manual tasks |
Implementation & Onboarding
The Enhanced SentinelOne service includes comprehensive onboarding and deployment assistance:
- Initial Assessment: Review of current security posture and environment requirements
- Deployment Planning: Strategic rollout schedule minimizing business disruption
- MSA Completion: Execution of the Enhanced SentinelOne Master Service Agreement
- Agent Installation: Deployment of SentinelOne agents across endpoints and servers
- Policy Configuration: Customization of security policies based on business requirements
- Integration Setup: Connection with log collection from O365 and other systems
- Validation Testing: Confirmation of proper deployment and protection
- Security Dashboard Access: Setup of customer access to the security monitoring portal
- Knowledge Transfer: Training on alert management and escalation procedures
Note: Enhanced SentinelOne is a fully developed security product that does not require additional ConnectWise Continuum integration for deployment or management.
Visual Edge IT Responsibilities
As your Managed Security Services Provider (MSSP), Visual Edge IT will:
- Deploy and configure the Enhanced SentinelOne platform across your organization
- Provide 24/7/365 security monitoring through our US-based SOC team (Cyberleaf)
- Monitor log files from O365 and SentinelOne agents
- Engage with client when security threats are detected
- Respond to security incidents within the 30-minute SLO
- Manage and update security policies as threats evolve
- Maintain custom automation workflows for initial threat mitigation
- Deliver quarterly security posture reviews and recommendations
- Ensure compliance with regulatory requirements
- Provide ongoing security guidance and best practices
Note: Advanced forensic analysis, extensive remediation, and additional incident response beyond initial notification will be billable services at standard Time & Materials rates.
Client Responsibilities
To ensure optimal protection, clients are responsible for:
- Providing necessary access for deployment and management of security tools
- Ensuring all covered endpoints maintain network connectivity
- Promptly installing SentinelOne agents on new systems
- Maintaining accurate asset inventory for security monitoring
- Following recommended security practices and policies
- Designating points of contact for security incident communication
- Reporting suspicious activities to the Visual Edge IT SOC
- Implementing recommended security improvements
- Participating in periodic security reviews
Reporting & Communication
Enhanced SentinelOne service includes:
- Real-time Alert Notifications: Immediate notification of critical security events
- Incident Response Reports: Detailed analysis following security incidents
- Quarterly Business Reviews: Comprehensive assessment of security posture and improvement recommendations
- Compliance Documentation: Reports supporting regulatory requirements
- Executive Summaries: High-level security status reporting for leadership teams
Service Level Objectives
| Priority Level | Description | Response Time |
|---|---|---|
| Critical | Active security incidents with confirmed or potential data exposure | 30 minutes |
| High | Suspicious activity requiring investigation | 2 hours |
| Medium | Potential vulnerabilities or security recommendations | 8 hours |
| Low | General security inquiries or routine matters | 24 hours |
Note: Initial threat detection and client engagement is included in the service. Additional investigation, remediation, or incident response beyond initial notification and engagement will be considered a billable event under the current Time & Materials rates.
Why Choose Visual Edge IT's Enhanced SentinelOne?
- Proven Protection: Industry-leading AI security platform with autonomous response capabilities
- Expert Management: 100% US-based SOC with deep cybersecurity expertise
- Seamless Integration: Works with your existing IT infrastructure without disruption
- Scalable Security: Grows with your business from small teams to enterprise deployments
- Compliance Ready: Supports multiple regulatory frameworks with comprehensive reporting
- Continuous Improvement: Regular updates and enhancements to address evolving threats
Integration with Visual Edge IT Services
Enhanced SentinelOne can be deployed as a standalone service or integrated with other Visual Edge IT managed services, including:
- Total IT Management (Foundations and Premium)
- Network Management services
- Data Protection services
- Cloud Services management
- Professional security services (penetration testing, security assessments)
Note on Agreements: If the agreement lengths for Enhanced SentinelOne and Traditional managed services are the same, they can be included on the same opportunity. If agreement lengths differ, separate agreements will be required.
Getting Started
For more information about Enhanced SentinelOne or to schedule a security assessment, contact your Visual Edge IT Account Manager or reach our security team .
Visual Edge IT is committed to providing comprehensive cybersecurity solutions that protect your business, maintain compliance, and enable secure growth in today's threat landscape.